|
Review content:
I was very disappointed at Ichiban not only about their food but also their services. I feel like I'm BEGGING for food when I'm PAYING for it. Let's first discuss about their services.
My friend,siblings, and I (6 people) went to Ichiban for their buffet dinner. When we put our first two order in for their sushi and sashimis, we only got half of our order. It is not until we point that out that it was corrected. We then placed another order in since the food was INSUFFICIENT, that order was never fulfilled. We waited for 1/2 hour and there was no food, so I placed in another order in and waited another 1/2 hour and again there were no food. I found this was odd, so I asked my server to check on that order, but she never returned with a response. Finally, I placed the last order in with sushi rolls and desert, only deserts came out but not the sushi rolls. I then asked my server again to check on the order, but she again did not return to answer my request. My friends, siblings and I have had it and asked for the bill. When the bill came out they automatically added 18% gratuities on a Buffet service when I NEVER got my food! No where on the buffet menu that stated a mandatory 18% gratuities requires. Not only that, the receipt says that the gratuities was an OPTIONAL. When we asked for the 18% gratuities to be taken off from my bill where I will then give an appropriate gratuities, my server says no, she has no authority to do so. She also NEGOTIATED with us for a 15% gratuites! When we asked to speak to a manager or someone who can take care of our problem, our server said "she is not here" and went away, avoiding us. I waited for 30 minutes without services, without apologies, and without an answer to my problem. Their services end after we placed our first two order, which we waited 1.5 hours before we get our food. I feel like I paid $120 for deserts and miso soups. My siblings, friend, and I left the Buffet HUNGRY. Althrough our experiences, Ichiban staff never gave us an apologies. It was sadden me to see a newly restaurant to have such poor services.
We now will discuss about their food. First off, the miso soup was cold. Their sushi rolls was extremely small compacted primarily with rice rather than fishes. I thought our first order of sashimi was thinly sliced, but the next order was even worst. the slice was so thin that I can see my finger through it, it was almost transparent! I had to ask for extra ginger THREE times before I get the ginger and again it was not enough.... I have to sadly say this is the WORST restaurant I've ever been to, Not only in services but also in food!! With this rough economy combination of poor services, I wish them the best in staying viable.
Needless to say, I would not recommend this restaurant to anyone!
|