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Businiess name:
Mike Shaw Subaru
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Review by:
citysearch c.
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Review content:
1. Salesperson said they would fix check engine light and overheating issue if we bought the car. Unresolved and charged me for it.
2. Staff put a dent in car door and accused me of doing it.
3. Salesperson said title and registration would be included in price. Was not.
4. Salesmanager unresponsive and talked down to me.
5. Car title was inaccurate and I could not get car registered. "Title person" did not apologize for the error until after I complained to her boss.
The stereotypes of car dealerships only caring about your money and nothing more were absolutely true here. Their motto is, “We want you to be happy,” and despite my communication with them that I was not happy, it didn’t matter. They repeated those words to me but some of them didn’t seem to mean it.
Pros: Trade-in price fair.
Cons: See below.
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