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Businiess name:
City Furniture
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Review by:
Gabriel C.
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Review content:
To: CustomerService@cityfurniture.comHI, MY NAME IS _________
IN DECEMBER OF 2006 I PURCHASED FURNITURE FOR MY APARTMENT WHICH CONSISTED OF A SOFA, RECLINER, BEDROOM SUITE AND DINING ROOM SET.
MY FAMILY AND I HAVE BEEN CUSTOMERS OF CITY FURNITURE FOR OVER A DECADE. I WAS PLEASED WITH THE SERVICE I RECEIVED FROM YOUR STORE AND BELIEVE THE FURNITURE THAT I PURCHASED WAS OF GOOD QUALITY. HOWEVER I DID NOTICE THAT MY LEATHER SOFA WAS TEARING APART ALL ON ITS OWN(at the cushion),I CALLED AND WAS TOLD MY FURNITURE WAS NO LONGER UNDER WARRANTY, I GOT ON LINE AND HAD A GENTLEMAN COME OUT TO MAKE A REPAIR ON IT, WHICH INCIDENT LY IS CONTRACTED BY YOUR COMPANY TO MAKE REPAIRS. HE STATED THAT THE LEATHER WAS ROTTING AND THAT THERE WAS A PROBLEM WITH A DEFECTIVE LEATHER HIDE. I AM A SINGLE PERSON WHO LIVES ALONE AND MY FURNITURE IS VERY WELL CARED FOR. I AM VERY DISAPPOINTED WITH THE PRODUCT WHICH I BOUGHT AND ACCORDING TO THE TECHNICIAN IT IS ALMOST COST PROHIBITED TO REPAIR THIS SOFA, DO TO THE FACT THAT IT WOULD HAVE TO BE DISMANTLED BECAUSE THE SEAT CUSHION IS NOT REMOVABLE. SADLY SO EVERY TIME I GET A VISITOR I HAVE TO TELL THEM WHERE I BOUGHT MY FURNITURE AND URGE THEM NOT TO BUY FURNITURE FROM YOUR STORE BECAUSE ACCORDING TO YOUR CUSTOMER SERVICE DEPARTMENT DEFECTIVE LEATHER IS NOT COVERED IF THE SOFA IS NOT UNDER A WARRANTY.
I WOULD LIKE TO REPLACE MY SOFA IF YOUR COMPANY WILL GIVE ME SOME TYPE OF CREDIT I CAN PURCHASE A NEW ONE OR IF THE SOFA CAN BE REPAIRED AS A CUSTOMER COURTESY.
PLEASE HAVE A REPRESENTATIVE FROM YOUR COMPANY CALL ME REGARDING MY CONCERN.
I HAVE CHOSEN TO WRITE A LETTER WITH MY CONCERNS RATHER THAN BLOGGING ON LINE WITH MY DISAPPOINTMENT OF MY PURCHASE AND CUSTOMER CARE EXPERIENCE.
THANK YOU IN ADVANCE.
City furniture did contact me and said the sofa was discontinued and they can only offer me 15% off on a new sofa. I told them it was an insult they need to stand behind their product,that discount would not even cover the taxes and delivery. I will never buy there again nor recommend them
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