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Businiess name:
Auburn Valley- The Giant of the Valley
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Review by:
Guest
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Review content:
Good: NOTHING. bought a 2007 Forenza in Novemember of 2008 ('09 was now out in other models). They are crooks, they don't stand behind thier product, their words or even thier contracts. BUT.. one can hire an attorney if they are not happy... but if my daughter had money to pay an attorney should wouldn't have been buy a forenza. I understand it is more of one owner car, but it shouldn't break down less than a week after purchase and continue. They don't ever fix the problem. Everything is the air filter they say. Bad: Everything they did from the start of looking for a vehicle. This was for my daughter so financing with her name on it was a little tough. They damaged MY credit report by telling me that it was approved with me as a co-signer, but they said they ran it only one time. This was a lie. They ran my credit report with 24 different companies and then signed us on a contract with one of the highest interest rates. THEN.. I was suppose to be the"co-signer" and they put me as the primary.
extended warranty is not. Improvements: They need to fire all the current employees and hire some with some customer service skills.. Once your car is purchased they are completely RUDE. They don't return calls, they blame the cars problems on YOU and the service department is actually WORSE than the sales. We have had the car in there 10 times and half of it they did NO work and said it was normal... when they take it for a 5 minute job they keep it for a week or more before they even start working on it.. Other: They always are out of the "loaner" cars, which my daughter extended warranty is suppose to cover and they will not.. even if they had a car she is not 25 so why would they use that as a benefit in their sales pitch? She will not even be 25 when the car is paid off. Which by the was is a TOTAL LEMON.. bought a brand new car that was still on the lot but almost 2 years old.. NOW I know why. It literally falls apart, you can sit and stare at the car and just about see screws fall off. A forenza is a junk..
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