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Businiess name:
Roque Salon
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Review by:
citysearch c.
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Review content:
Worst salon experience I ever had! Had highlights done 1 month prior in this salon to perfection by colorist . Went in for ROOT touch up only and ended up with dark brown hair (no highlights-which cost almost 200 1 month prior). OK- colorist then used 20 volume peroxide on my (already dry) hair to bring highlights back-great- except root color he used was too dark (not same color used when doing initial base/highlight application). So now we have to lift root color back to an orangey brown instead of ELVIRA brown/black-and THEN toner to try to take out brass and bring back blondish highlights. So I can color my own hair orange brown- I was spending money to get a COOL brown and blondish highlights. Not sure where the disconnect came from with the colorist he is a fun person but everything was ALL wrong with my color application today. Go up to the desk after spending 3 hours getting my hair shampooed/ dried, re-dyed (something that should have only taken max-1 hour with a root touch up), and the OWNER of the salon instead of being nice and accommodating which is what people who rely on client satisfaction and word of mouth should be for their OWN benefit- gets an attitude because they don't know how to void transactions properly. BTW- no "I'm sorry for any difficulty," from the owner or the insignificant but ego boosting and client mollifying 10% discount. Instead she huffs "we're not doing ANYMORE voids ( after my credit card has been charged 3x and voided 3x by herself and the desk attendant. When I try to (as tactfully as possible after spending 3 hours getting my hair screwed up and fried (for $90) tell her what a not so pleasant experience I had (no yelling on my part-no cursing) she levels her eyes and has the nerve to say "perhaps this is NOT the salon for you." Darn skippy- I will spend my $$$ happily elsewhere. Note to owner- please lose attitude or your business will suffer. ALSO feel bad about not tipping the shampoo assistants but the cash machine was broken in the salon and you can't add a tip on your credit charge. The owner did tell me I could walk around the block to a cash machine but seeing as how I was already running late due to color error and technical voiding difficulties I didn't have any EXTRA time. SAVE YOUR $$$$ GO ELSEWHERE
Pros: NONE
Cons: DEFINITELY NEED TO REVISIT THE IDEA OF CLIENT SATISFACTION
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