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Businiess name:
Midland Ford Lincoln
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Review by:
Guest
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Review content:
I bought a 2010 Ford Fusion back in March the next day I noticed there were tape marks above the rear passengers door and on the rear taillight. the door was out of alignment and causing scratches on the door frame. I also found shattered glass in the trunk where the spare tire is kept and also found glass under both front seats and on the sides of the rear seat. The numbers on the windshield glass did not match the rest of the glass so I assume that the windshield has been replace and that is where all the shattered glass came from. All of this makes you wonder what happened to this vehicle that was covered up. When I complained to them about this they agreed to take care of all of it. They did vacuum the car out to remove the glass but I don't think they did a real good job as I still find glass every time I vacuum. The Sales Manager had a real cocky attitude about this and couldn't understand why I was so upset about it that they took care of it. I was upset for one because I have a 3 year old daughter whose toy fell under the seat and that is when I noticed all the glass under the seat. If she would have went down there to get it instead of me she could have been cut. And second I just paid over $20,000 for a vehicle. You would not expect all these problems with a 2010 vehicle. I asked my salesman if he would be will to throw in a remote start that I seen on the Ford website that lets you know the vehicle has started with out seeing the vehicle. Series 100 Bi-directional. He said he would have to ask his sales manager who did agree to put one in. When I picked up the car I noticed they had put in the wrong remote start which is about $100 cheaper than the one I asked for. The sales manager basically called me a liar that I never asked for a specific remote as long as it was a factory remote. When I called the salesman about this he said he didn't recall me asking for the one I asked for. He said he would call me back and never did. My mistake is I should have gotten it in writing but didn't think I needed to
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