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Businiess name:
Mr Bee
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Review by:
Guest
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Review content:
Bees swarmed our house and took residence in an exterior wall on 09-Apr. My wife called Sunnyvale public safety and they recommended Mr. Bee. We called him and he said it would be $160 for the visit and $160/hr to remove the bees. He arrived on the 19th to start work. After 10 days and ~11 hours of onsite time he successfully removed the bees. We were happy even though the expected bill would be nearly $2000 (our calculations based on his fee sheet) we figured we did the "right thing" removing rather than exterminating. The bill just came and it was a whopping $4200. Seems Mr. Bee also charges for out of town travel time ($80/hr), mileage (45¢/mi), ladder length ($2/ft), before 8am/ after 6pm/ weekends/ holidays (50% base rate), structure removal fee (25% of base rate). He made a total of 5 visits over 10 days. Each visit with the exception of #4 was made close to 6pm or on a weekend when his after hours surcharge applies. I'm home all day so there was no need for the after hours work. And since they were docile honey bees and the hive was not too bothersome there was no great urgency in getting it out. The mileage charge was 30 miles on 2 days and 90 miles the other three. The "out of town" travel time was always 1.5 hours. Mapping software puts the round trip mileage between his business address and our home at 27.3 miles and the drive time is estimated at 33 minutes.
When asked he told us that the surcharges are computed on his service hours. This was the case for two of the after hours surcharges. The structure removal surcharges were computed on the total of his drive time, mileage and billed hours. The remaining two after hours surcharges were computed on the total of his drive time, mileage, billed hours and the structural removal surcharge. He swears he isn't milking us but the inconsistent mileage, drive time and surcharge calculations makes me suspicious. I did call him and explained the $1000 worth of inconsistencies in the bill and he says I'm wrong and he stands by his bill.
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