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Businiess name:
Scruffy Duck Full Service Car Wash
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Review by:
citysearch c.
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Review content:
This past weekend I brought my 2 cars to Scruffy Duck. In neither case did they do all the "little things" that I used to love about this place. Things like wiping down the door sills and making sure all of the vehicle was actually cleaned.
With the first car I figured it was just an off-day, but the next day when the same thing happened with my other car I realized things had changed. I called and spoke to the manager. I told him that I wasn't pleased with the car washes I received (and gave him examples of what I meant). I also told him that I wanted nothing from him but was telling him because if it were my business I would want to know. He immediately went into this long dissertation about what wonderful feedback he receives from all of his customers (obviously implying that I was the problem here) and then proceeded to explain what his staff were and were not trained to do (which I took to mean that my expectations - that were based on previous experience at his shop - were too high). So, I told him that I would adjust my expectations in the future and he didn't like that either.
Bottom line, the quality of the car wash you will receive here is variable. Sometimes it will be very good and other times it will not be. What ever you do, don't complain...the manager doesn't want to hear your opinion.
Pros: Nice facility, friendly people, competitive prices
Cons: Not as good as before, way defensive manager
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