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Businiess name:
Art Van Furniture
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Review by:
Linda J.
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Review content:
We bought a desk from Art Van over the weekend. The salesperson did a great job. Because the desk is pretty large, we elected to pay the $80 for delivery and set-up. In total, we spent almost $950 for the desk, so it was not cheap.
The desk was delivered yesterday. Unfortunately, the delivery guys installed the hutch to the desk improperly and failed to put the knobs on the desk drawers. The hutch is supposed to be centered on the desk (it is the only was it fits), yet somehow the delivery guys managed to attach the hutch so it hangs off of one side of the desk. We're now forced to work with Art Van's service department to fix the problem, which means that we will need to have someone home (again) during the day to fix something that never should have been messed up to start with. I'm scratching my head wondering why we paid $80 for the delivery/set-up.
We just called Art Van's service department, and no one can come out to fix the problem for 6 days! So now we need to wait 6 days to use the desk that was made unusable by Art Van's delivery team! Totally ridiculous!
We've ordered a lot of furniture from other companies before and have never seen such poor delivery/set-up service!! Absolutely horrible! The lesson that we learned is to never go to Art Van again! We should have shopped at a quality furniture store. We will not make the same mistake again!
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