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Businiess name:
Neroli Salon & Spa
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Review by:
citysearch c.
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Review content:
there is a lack of leadership and management in both the salons and beauty school. I was an advid customer until things seemed to fall apart. The staff seems confused and lost, with no management available to answer questions. An overall lack of professionalism, from the services by technicians to some of the staff memebers. My boyfriend hates going to these places because the staff has to be over animated, greeting you the moment you walk in the door with a cheesey line. The over all feeling he and I get is of fake politeness, and a sense of being forced to offer service through gritting teeth. It seems like the employees are afraid, as if they work for the same women in the movie "the devil wears prada".
overall, I will not support this company anymore. I have loved some technicians in the past, but since most of the good ones seemed to have left I can't help but wonder what's happening to them at this spa.At the spa I had my hair cut and colored, and it turned out terrible. Paying as much as they ask seems rediculous when the technician can't even cut my hair straight! Over priced as well.
Pros: nice layouts and products
Cons: management, service, professionalism
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