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Businiess name:
Bel-Red Auto Rebuild
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Review by:
Guest
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Review content:
recently backed up my car in to a pole, as a result I made arrangements to get it to get it fixed. I called my insurance company to file a claim. We decided to take it to Bellevue Auto Rebuild 1424 130th Avenue NE. Instead I accidentally drove to Bel-Red Auto Rebuild 1404 130th NE, not realizing that I was at the wrong shop. I talked to the nice gal on the left as I came in. I told her a had a 1pm appointment. She asked for my name and I gave it to her. I filled out a page of information on the clipboard. She never told me I did not have an appointment or that I was in the wrong shop. The technical person that I talked to said that they would get started on it right away. I was misled and deceived by Bel-Red Auto Rebuild to believe this was the shop I called the day before, when in fact It was not.
Later I got a call from Bellevue Auto Rebuild asking if I was going to come in later. I said I already did, telling her who I was. I then it hit me: I gave it to the wrong people. I said "Well I already gave it to the other shop and they already had it apart. Sorry."
A few hours later I got a call from my insurance company claims department telling me about this kind of deception, and how Bel-Red Auto Rebuild has pulled this in the past. We went into conference call with Bel-Red. Bel-Red began to take my car apart knowing full well they would be paid by the insurance company for the work already underway. I told Bel-Red Auto Rebuild to stop work and I want the remaining repairs to be finished at Bellevue Auto Rebuild.. The guy at Bel-Red told me he had to talk to the owner before he could release my car. My response was wait, this is my vehicle, I can have this moved with or without your approval. The insurance company would grudging pay Bel-Red for the 2 hours work done, and I would have Bellevue Auto Rebuild get the car and drive it up to their shop about 200 yards up the street.
I was misled and deceived by Bel-Red to believe this was the shop I called the day before, when in fact It was not. They began
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