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Businiess name:
His & Her Hair Goods Co.
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Review by:
Guest
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Review content:
After having my silky straight regular hair put in, it was a mess of tangled, shedding straw. I called customer service and followed instruction on how to wash the hair and care for it but to no avail, I still had a mop of straw on my head so I had to have the extensions taken back. After talking with Suze the manager, I sent the hair back with a letter asking for store credit. Instead I got a rude woman who old me , and my stylist with over 20 years experience, that I didn't care for the hair and they washed it and sent it back and there was nothing wrong with the hair. When I explained that there was no way I was putting that hair on my head, she told me she couldn't help me and HUNG UP on me. I did receive the hair back from them and it was still the worst and more so, she made me feel awful and I was out a lot of money. I don't know how Suze can call herself a customer service manager as if I ever hung up on a client, I would lose my job.
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