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Businiess name:
Cubby Bear
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Review by:
Guest
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Review content:
Homogeneous crowd full of assholes looking for fights. Average music and venue. Awful management and staff.
The general manager, Josh, is incredibly rude and unprofessional as illustrated through the following story:
I am from out of town and left my ID and Credit Card at The Cubby Bear with an open tab. I immediately realized this while I was still in the cab and on my way to the train station and I called the bar to have them close the tab.
The receptionist told me that I could come in at anytime the next day as long as it was after 9AM. I woke up early to drive back into the city and got the bar between 11AM and noon. The general manager (Josh) told me that I would have to wait an hour before he could retrieve my belongings. While this was an inconvenience, I agreed and asked if that would really be the best time. He informed me that it would be better for him if I could wait two hours.
After waiting around for two hours, I was told by the bouncer that I would have to come back the next day. I told him that, because I am not a resident of Illinois, this was not an option for me. I tracked down the manager upstairs, who wouldn't bother to come down to talk to me, and politely asked him for my belongings that he had promised to retrieve for me.
The management and staff were unhelpful, rude, and unprofessional. They failed to deliver on our agreement and I never got my driver's license or debit card back. I went out of my way to be polite and do everything the manager asked me to do, and entire ordeal took up 6 hours of my day on New Year's Day.
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