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Businiess name:
April Lane's Home Cleaning | Seattle House Cleaning Services
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Review by:
Sarah V.
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Review content:
I contacted this company to clean my 600sq foot home. I was quoted that for 5.5 hours with 2 people would cost 236.00. The cleaners claimed that they ran out of time and couldn't finish the dusting or the windows until I paid more. I don't understand why because my living quarters are not that big, my house was fairly clean, so there was no heavy scouring, and the work they did do was only halfway done. So, what were they doing? I called the company and complained and was told that April herself was coming to inspect the job that had been done. I told April that I was unhappy and that I felt a lot more should have been done for the time alloted and the sq. footage of my house. I also shared with her my displeasure in the work that was done. This would have been a good time for April to turn this bad situation into a positive one, but instead she continued to tell me that it was my fault the things I wanted to get clean didn't get done because I was not specific enough on my priority list. Isn't it their job to explain this beforehand so you get everything you expect out of that first cleaning? I was so furious by this statement that I decided then and there that I would never use this company again. After educating me on what I should have done, April then agreed to have her cleaners redo the work that they didn't do correctly. I felt this situation was dealt with poorly and I lost respect for April after our meeting. I would think that April would understand customer service and would want to make her clients happy. I wonder if she realizes that when a customer has a bad experience they are more likely to tell 10 of their friends. I work in an industry where I see and talk to a lot of people, and I will tell them about my experience. I did not like this company and I thought April made a poor choice in how she chose to deal with this situation, again the experience was terrible.
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