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Businiess name:
Great China Restaurant
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Review by:
Paulina T.
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Review content:
This is a restaurant whose owner may not care about Customer Service. We waited a long time to be seated, and then waited for another 20 minutes for a waiter to take our order. One waiter just kept walking around, looked at us and did not want to take our order despite our signaling him. Then we had to call another waiter who finally took our order. When our food came, it was either lacking the salad or the egg roll that came with the lunch meal - which took them another 30 minutes to bring to us. When we were ready to pay, it took at least 10 minutes to flag down a waiter. When the waiter finally came with the bill, he just brought one fortune cookie and we asked if he could bring us two more, because there are 3 of us. And he pointed to a basket where there are fortune cookies and said to get it ourselves. Boy! That was really rude! With this kind of service, we thought that we shouldn't even leave a tip....anyhow we still left some anyway. Guess what, the same waiter who asked us to go get our own fortune cookies came back to tell us that we left too small a tip for them!! What audacity!! We wonder if the owner knows that his business is being ruined by his waiters!!
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