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Businiess name:
Handy Andy Rent-A-Tool
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Review by:
Terri A.
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Review content:
This was the single worst experience with customer service and rentals ever. I was told to stand outside in the rain by a weird "stop" sign, while someone else was helped in the office. Not sure why I couldn't wait in the office- that was odd and how they have it set up for everyone. I was given attitude with every question and was almost yelled at for asking. The office and area is filthy- in order to ever move they'd have to burn the building- they couldn't possbily get everything out of there- clutter and filth to the worst degree. The rental truck was in shambles and ran terribly. I was scared driving it. I returned it with a full tank of gas and was given grief about not filling it enough. When I explained that the gas pump "clicked" and the needle was over the "F" on the gas gauge. I was treated as if I was trying to cheat them out of money. He said "how many times did it click?". Then I stood there and waited for someone to confirm the gas tank was full. When it was- they practically threw my charge slip at me to sign. It was horrible. Nobody told me that you have to overflow the gas tank onto the pavement or they'll treat you like a criminal. They have a sign saying that if you don't produce a receipt for your gas fill (after your rental)- they will charge you $10.00. It's a weird, creepy place and I will NEVER go back. Not only will I never go back- I'll let everyone possible know my story.
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