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Businiess name:
Smith & Noble
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Review by:
Guest
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Review content:
I rarely take the time to write reviews, but my experience with this company has been so bad that I feel others should be warned. I ordered approximately $2,000 worth of tri-cell fabric blinds from Smith & Noble last July for a new house that I recently purchased. The quality is terrible with roughly 50% of the blinds being longer (by about an inch) on one side than the other. I have had repeated problems with one blind not being able to be mounted properly and the company has sent me two completely different sets of mounting brackets and neither works. I now have multiple holes drilled in the window frame to show for it that will need to be patched and repainted. I have repeatedly called, faxed and e-mailed detailed information, photos and drawings about the problems with no refund or resolution after 7 months. Each time I call, I have to start all over again explaining what the problems are and trying to get a resolution because they say they "have no record of the problem" and I can never get the same person on the phone twice. This, after I have called every month for 7 months! I send the same information by fax and e-mail each time and NEVER GET A CALL BACK even though I have confirmations that they are receiving the information. While the people on the phone are always polite and curteous, there is never any follow-through or resolution. At this point, I am simply giving up and am out my $2,000. DO NOT DO BUSINESS WITH THIS COMPANY!
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