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Businiess name:
Walmart
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Review by:
annamarie d.
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Review content:
Our truck needed an oil change, and being we can't change it in our parking lot (since the rules stipulate no auto maintenance is to be done in our apartment complex), we figured we would take it to the Auto Care shop at Walmart.
So my little boy and I went in and started shopping while daddy took the truck into the shop. Daddy joined us not long after, saying they would call us on the intercom when the truck was ready.
About an hour later, our name came across the intercom and my bf went back to claim our truck.
My bf was very happy at how knowledgeable and courteous the car care staff were. Well that happiness was about to turn sour, real fast. A couple of days later, we went about cleaning up the truck, and noticed a small puddle of oil under it.
My boyfriend went in and made a call to Walmart, stating that we had just gotten an oil change there, and now we have an oil leak, which we did not have prior to going in to Walmart. The person (supposedly a manager) refused to do anything about it. Didnt want to hear it, claimed they had no knowledge of it, and there was nothing they could do. They could fix the leak but it would cost an arm and a leg to do so. They blamed us, not the neglegence of their own staff.
So, needless to say, we will never use another auto care area of ANY Walmart.
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