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Review content:
I've been a big fixture at a lot of Walmart stores ever since I moved to Southern California back in 2000. What can I say, Walmart itself is a great place to find the best deals without breaking the bank. Friendly,courteous, always willing to help, etc.
All of this is well and good, and the reason I keep coming back. But on a more solemn note, I have a bad review of a portion of Walmart that I dont visit very often.
Here's the scenario:
We knew we needed to buy some tires, so we looked online. Found that Walmart advertised tires for as little as $37.00...and that they were in stock at all stores. We were overjoyed!
So we packed up the family and headed out to theWalmart nearest to us. (mind you this was at 10:00am) My son and I proceeded to go into the regular shopping area of Walmart, whilst my bf went into the auto care area to have them put on 4 new tires.
Well, my bf finally caught up with us nearly 20 minutes later, and told us that it was going to take us 2-3 hours!! If that wasnt bad enough, the guy running the auto shop told my bf that they didnt have the tires at that price (even tho the online ad clearly said they did), the only tire they had was over $60 dollars!!!! Thats nearly double what the online ad claimed. My bf told him to just put on one tire then (since we had one tire that kept going flat for no apparent reason). The auto care guy wasnt too pleased, saying that we had told him we needed 4 tires...my bf told him that if they had honoured the online ad, we would have gotten 4 tires, but not at nearly $70 dollars a pop. On the way out of auto care, my bf noticed that they actually did have a lower priced tire ($45) sitting at the exit to the auto care area, but that tire was not offered to him. Well needless to say I was upset, but figured there must be a huge line or something. So we proceeded to go shopping.
We had lunch there while we waited, and then my bf decided it had been nearly that long so he went back to check on the car.
My bf saw our car sitting there (mind you this is 3 hours later, now nearly 1pm), so figuring it was done, he ushered us up to the check out aisle for us to check out while he went back to the auto care shop to pick up the car. We waited outside for him to drive around and pick us up.
We knew something was wrong when nearly 20 minutes went by and we didnt see him. Finally we hear him yelling at us from the parking lot...so we go down the parking lot to unload...well, my bf was livid.
The guy told him there was 3 cars in front of us, that still had not been done!! My bf used to work for the auto section of Kmart, balancing tires and such, he knows how long it takes. Needless to say, he blew up at the guy and basically told him where he could get off. Apparently they were taking people who werent even in line at all, because the three cars ahead of us, were the same three cars that were ahead of us when we first got in line...
So, suffice it to say we will never go to another Walmart Auto Care again...and this is not the first encounter we have had...but thats another review!
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