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Businiess name:
Quest Rehab-Diamondhead
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Review by:
Lynette B.
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Review content:
I was looking for a new electric chair and picked these people out of the phonebook. They offered to come to the house and bring a chair to show me. The first time out the salesman tried to coax me into buying a scooter and I said no. I wanted a wheelchair. He came back the next day with a chair and told me it was what they were selling and it was top of the line. I got the chair because it seemed to work well. Six months later the toggle switch broke and the company tried to hand me a line that it was not under warranty. Once I persisted they sent a repair out who took the joystick and it took him 6 weeks to try to fix it. The company finally had to buy a new joystick. The repair came back out and hooked the stick up and it worked. This business has left me with a mixture of emotions. They were convenient and nice to come to the house but the company tried not to stand behind its product, its service or its salespeople. I had to get irritate to get action. I won't be using them again or recommending them because it's too much of a hassle.
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