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Businiess name:
Manila Forwarders
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Review by:
Guest
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Review content:
It's my first time to ship through MF. I've read so much positive reviews about it that it made me decide to have my brother-in-law ship the item through them. After a few weeks of being picked up from the place of origin, I tried to track the package through MF's website, unfortunately it did not provide anything useful as it did not indicate the ETA in Manila. I called their Manila office on a thursday and I was informed by a male staff that the ship bearing my package would arrive that coming saturday and that the package would be delivered within the following week. Monday came and again I called their office to check, I was told that the ship had arrived on saturday and that the package will be delivered within the week. Excited and all, I again called MF's office on Tuesday to check if the package was already cleared and enroute for delivery. Unfortunately and surprisingly, I was informed by their office that the ship has not yet arrived and that the ETA would not be until Wednesday night and that they estimate that the package would be delivered the following week. I have no problem if the delivery of the package has been delayed, if there is a really a reason for it, (these things happen) what I am disappointed at is the way I was misinformed, not once but twice, by MF's staff which I was unfortunately unable to get the name of. I hope that MF's staff would be more careful next time in giving information, otherwise, it might ruin their reputation in the freigt business. I would also suggest that their tracking program would be more specific as to the location and ETA of the package. I shall now wait for my package and hope that the information given to me this time would be correct. I also hope that the package is delivered to me safely and without incident. I also hope that Mr. MP would look into this matter.
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