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Businiess name:
Athena Aveda Salon Spa
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Review by:
citysearch c.
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Review content:
I had been going to Athena Aveda faithfully, about every 6 weeks, for about 2.5 years (started going when it was still called Linear Aveda). Olga gives amazing haircuts that are chic and flattering. Her chair-side manner is also terrific; she definitely listens. However, Olga is the only good thing left at Athena Aveda. The new owner seems to have little respect for the salon's clients and shows poor business etiquette. One of the interactions I had with her was memorable for leaving a bad taste in my mouth. When a friend purchased about $100 of Aveda products for me, she actively watched over the ladies at the register in order to make sure they would not add the credits to my Aveda rewards card (b/c it was my friend who had actually purchased the products, not me). Very petty. As another example, at a visit about 3 months ago, I was given a 10 or 15% discount for prebooking my appointment. However, at the very next visit, they increased the price of my haircut by approximately the same amount so that in the end, it was as if I never got the prebooking discount. What was most offensive is that nobody informed me about the price increase until AFTER the haircut, when it was time for me to pay. Can't help but feel that the salon is trying to pull one over on you. Small things do make a difference. And since Linear became Athena, things like this have gradually turned me off. At one point, I thought that I would put up with the poor operation of the place because Olga was so amazing. But I think it is now time for me to find another salon. Too bad. They just lost a customer who was once very loyal.
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