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Businiess name:  PORTO Furniture & Interior Design at North Hills
Review by:  citysearch c.
Review content: 
Porto claims to be into 'green living', but the only green this company is interested going after is your money. You will wait FOREVER for your furniture to arrive while this company draws bank interest on your deposit for months, and in the end you still might not end up with any furniture. Admittedly, the majority of the items on the floor are well priced, and high quality, but Porto has very unethical practices on special orders. In my case, I put down close to a $5000 deposit on furniture items. The two most expensive pieces were due in 6-8 weeks, and the accessories were due within a month, according to the sales person that helped me. At the 8th week, I was told almost everything was on back order. At the 12th week, when I had no furniture, I asked to cancel my order, but, Emily Barrett, the owner said, "only another 2 weeks." I took her word, as I had taken it before that the order would be, 'done in just a couple more weeks" At 15 weeks, the largest pieces STILL weren't done but owner, Ms. Barrett sent several nasty emails 'directing' me to accept delivery of the accessories or I would 'have to pay storage' fees - per 'my contract with the company'. When I asked for a copy of the original paperwork, she created NEW paperwork minus the large pieces and back dated it to the date of the original purchase - can you say UNETHICAL? Do yourself a favor - avoid special orders from this company. They'll hold onto your money, and string you along for weeks. IMO, you're better off going to HighPoint, and getting items that are just as nice, and 'green' as the items at Porto. There are also probably decorating services in the Raleigh-Durham area with better ethics than Porto. While I'm a bit 'bitter' about the items I was forced to take, they 'are' nice, and I know that 'what comes around goes around.' Their business will eventually 'pay the price' for their low standards, questionable ethics, and poor business practices. Pros: Items in stock and on the floor are well-priced, and very nice Cons: Unethical practices regarding special orders, rude owners, 'customer loses' policy on disputes

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