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Businiess name:
Toast
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Review by:
citysearch c.
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Review content:
Used to love the food at Toast, but after this recent experience, I can't imagine ever going back. A portion of our group's lunch tab was charged to my card, my receipt reads one thing, and the amount charged to my card is almost 25% higher than what I signed and agreed to pay. And I am not the only one. Three other people in our group have the exact same circumstance.
SO, the very next day I called Toast and told them they over charged each of us. After telling the story to three people, the Manager who did not identify himself by name, put me on hold just after I said my credit card had been overcharged. When he returned he told me he could not help me. When I questioned that, he then said that I had to call back tomorrow and talk to ?Yossy,? the owner. ( I asked for confirmation on the spelling of the Owner's name and this is what I was given).
Frankly from the moment a customer calls saying they overcharged me by as much as 25%, a restaurant or retail store should take the customer's name and number and promise to have the owner call back. I bet if I report the entire charge as unauthorized to my bank , I'll get a call from Yossy.
Bottom line, good food cannot overcome disatrous service and customer relations.
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