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Review content:
When I walked into the spa, the receptionist ignored me and continued talking to her co-workers. She had a pack of cigarettes sitting on the counter. I was told there would be no charge for use of the soaking pools, saunas, and steam rooms because half of the facilities were out of commission. I was asked to pay up front-- in hindsight this should have been a clue.
My first impression of the spa area was that it is very old and run-down. There is no lock on the bathroom door, the paint in the bathroom is crumbling, and there is no hot water to wash your hands after using the toilet.
The only soaking tub that was operational was occupied when I arrived, so i went into the "igloo sauna" first. The mats on the floor smelled musty and old, and there were many used towels and half-empty glasses of water laying around inside, as none of the staff had cleaned up after previous guests.
When it was my turn for the tub, I was encouraged to climb into a tub full of water used by the previous guest. The water is not chlorinated. I put my finger in the water to test it out... and it was cold! No thanks, I'll pass.
There were 5-7 staff members congregating in the middle of the spa chatting loudly in Korean the entire time I was there. The phone was on the bar counter, ringer set to high, ringing constantly.
When it was time for my massage, I was escorted into a treatment room that was just off the reception area and elevator. All the noise from arriving guests, elevators, and the receptionist came blaring in.
My massage therapist asked me to disrobe and get on the table, then stood there and watched me. She did not cover me with anything. I finally requested to be covered, and she complied, but was very careless with the cover and I often felt a cool breeze on areas of my anatomy where I want no breezes. She clearly had received no proper training on how to use the stones and her technique was very rushed.
Pros: none
Cons: unsanitary, run-down, loud, rude, untrained massage therapists
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