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Businiess name:
Shelor Motor Mile
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Review by:
Guest
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Review content:
BEWARE OF THIS DEALERSHIP!! We used the Chevy Website to order new 22 inch wheels, tires, and the sensors that monitor air pressure and also paid for the install of those items. When they arrived I was in the hospital so my husband called to get SHELOR SERVICE DEPARTMENT to cancel the install appointment to refund ONLY the install and also told them he would be there within the hour to pick up our wheel and tire package. So he gets there and SHELOR SERVICE DEPARTMENT has refunded the ENTIRE ORDER so we had to buy the wheels, tires, and sensors all over again before the refund ever came back on our check card. Secondly we also ordered the performance exhaust package for the 2021 Tahoe at the same time as the wheels and tire package and the EXHAUST was on back order for about 4 months . So we waited for ever for the exhaust to come in finally got a TEXT (NO CALL) from SHELOR saying that the exhaust would be in so we made the appointment for the service department to put the EXHAUST on when the parts arrived. So I waited until THE DAY OF THE APPOITMENT and was told by SHELOR that the EXHAUST was not there even though they told us it WAS there and to make the appointment! . So I had to cancel that appointment and wait even longer. So a MONTH went by and finally got the exhaust in and made ANOTHER appointment. So this made the 3rd time I had to deal with the service department about the exhaust. We dropped the car off at 6:00AM and were called by 9:30AM saying they were pulling car into the garage and starting the install of the exhaust. 8 hours goes by no call no text so we had already drove an hour from our house to get there and pick the vehicle up before they closed assuming it was done. Go in to get the keys and the tell us that there was a problem and the exhaust didn't fit. Told us the box had been damaged with the exhaust in it and accepted it from shipping and tried to install it and didn't fit correctly because the box didn't have the correct parts in it. The SERVICE DEPARTMENT tried telling us that we order
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