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Businiess name:
Cathie Lee Doll Hospital
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Review by:
Guest
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Review content:
BEWARE!
I had recommended this place to my mother based on all of the positive reviews and we are all absolutely appalled at what followed.
My mother took her childhood doll here (from the late 1950s/ early 1960s) in late 2018 to be professionally cleaned. After numerous non-answered, non-returned phone calls and messages made by my mother, I was finally able to reach her last week (late May 2019). She advised that the doll would be ready for pickup this week.
When my mother went to pick her up, not only had the doll been damaged, but she was still forced to pay full price, and was not even given an apology- just an "it happens, I'm busy, yada yada yada" line of excuses.
We can only assume that the 6 months of non contact was them hoping we would all forget about this family treasure. My mother is beyond devastated and I am SO angry that this has occurred.
An explanation in a timely manner, a sincere apology or even a discount may have sufficed. This is extremely poor customer service and business practice. There is no excuse for this and I do plan on taking this matter further.
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