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Businiess name:
Rainaldi Home Services
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Review by:
Guest
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Review content:
When scheduling a kitchen faucet and double sink drain install, I asked for a ballpark price range. None was given but said that they would work within your budget.
The tech called and said he would arrive in 30 to 45 minutes. He actually arrived in 1 hour and 45 minutes.
I had supplied most all the parts needed for the install. The tech looked at the job and went and got his iPad to provide me a cost estimate. The first thing he showed me was the cost to install a customer supplied faucet is $360. I was willing to spend $500 for the complete job that should take an experienced plumber less than 2 hours to complete. The second thing he showed me was to install a sink strainer was over $300 and I had two of them, so the price so far was almost $1000. and he didn't even get to quoting me the drain part of the install.
At that point, I asked him to leave because the price was outrageous and by his body language, he didn't seem to want to do the job anyway.
We were a good and loyal customer of Rainaldi, having them replumb 2 houses and service our heat pump. However this experience left a bad taste and it's unlikely that we will call them in the future.
Our job was a simple and straightforward request that should have been approached with common sense and a fair hourly rate. I ended up doing it myself in a few hours.
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