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Businiess name:
Carpet Express Inc
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Review by:
Jim T.
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Review content:
I purchased a good mohawk carpet ($32/sq yd) from CarpetExpress.com on 8/13/2018. The salesman was very helpful and the transaction was smooth. Thats were everything good stopped.
* I received the carpet on 8/18/2018 and it was defective, it had stains throughout the rug and the pile was missing all over the rug among other things. I contacted carpet express and sent them pictures.
* On 8/21/2018 I received an email stating the claim was approved and they would be ordering me a new carpet.
* On 9/4/2018 I received an email stating the new carpet did not pass inspection at their warehouse. CarpetExpress said they will reorder a new carpet for me.
* On 9/11/2018 I received an email from CarpetExpress stating that the new carpet did not pass inspection at their warehouse AGAIN.
* On 9/25/2018 I received an email from CarpetExpress stating that the new carpet was short.
At this point I cancelled my order and contacted texascarpets.net shared my horror story and sent him pictures. He said that he had NEVER seen this happen on first quality carpet and most likely I was receiving carpet from "SPECIAL GOODS DEPT" or "OFF Goods" ( products with some manufacturing defects).
On 9/28 I order the same carpet through texascarpets.net for a similar price and on 10/2 I received my carpet and it was installed in my home with no issues.
The moral of this story is to avoid carpetexpress.com unless you want inferior carpet and just buy your carpet from texascarpets.net where you'll get a great price, fast shipping and excellent customer service
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