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Businiess name:
Brendle Rentals
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Review by:
Guest
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Review content:
I called and reserved a snow cone machine & a helium tank for August 4th on July 31st. The event was cancelled for Aug. 4th & I called and told them I'd rather reschedule when the Merchants get back with me. The lady @ the front desk told me it was okay whatever I needed to do just let her know. I had paid $187.00 for the reservation. I called & told them on Aug.3rd ( They are closed on weekends,5-6th) they told me the 18th would be the date so I passed it on to Brendell Rental front desk person. I called right back Mon. the 6th and just told them I'd just like my refund back and they argued me down saying they couldn't refund my money even though I called back when they opened Monday & they're closed on weekends. I asked for the mgr. but never got a call back, went by & showed the front desk lady the bad review they already had on their site & she said oh well. I said so you don't even care, I said I see why the store has these reviews. I assured her that I will dispute this on my credit card and she just said ok. WOW! WHAT TYPE OF CUSTOMER SERVICE IS THIS FOR A BUSINESS THAT COULD HAVE ONGOING POTENTIAL BUSINESS & REFERRALS?!! REALLY??? IS IT REALLY WORTH $187.00? I could've sent them one customer and they could've made that & then some. I guess this is just a business that don't care folks! There it is........
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