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Businiess name:
Day & Night Emergency Service Repair
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Review by:
citysearch c.
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Review content:
We used Day and Night Mechanical Solutions Inc for the first time recently and we were a little disappointed with the service we received from them. We had them install a hot water heater/furnace combo for us and although we are pleased with the unit itself, the communication throughout the whole process was not great. First, the length of time to get the installation done was severely underestimated, it took about 3 times longer than they told me it was going to take. Secondly, the installation team that came out was not very polite to my wife. Lastly, they forgot to leave us an installation manual, meaning we couldn't pass inspection until they were able to get one out to us. Overall, I hope they can improve with this feedback.
RESPONSE FROM Day & Night Mechanical Solutions Inc:
We are very sorry that you are not completely satisfied with the service we provided you. Thank you for bringing this to our attention. We will be handling this internally to improve our services because we care about each and everyone of our customers and anything less then great service is not acceptable. Again, we apologize for our installers and hope you will give us a chance to earn a 5 star rating in the future.
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