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Businiess name:
Vmcli Vet Med Ctr-Long Is
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Review by:
Guest
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Review content:
We brought our dog to VMCLI because he could not breathe. They brought him in right away to give him oxygen. We were told he would get a chest x-ray to assess his condition. They were very quick to collect $600 before any services were rendered and we were then left to wait for six hours without any other care being rendered to my pet. When I asked the front desk staff they were rude and dismissive. I inquired if he had his x-ray (after 5 hours) and was told "Nope". My dog then went into cardiac arrest and could not be saved. It was only after this, that the staff became concerned and compassionate, when it was already too late. The following Monday I called Erin, the "customer service manager" (had to call twice since she did not return my first call) to voice my concerns. She said that she would email the attending staff and get back to me. She never did and I had to call her twice the following week. I trusted this facility to care for my pet and not let him languish alone in a cage for six hours. I will never step foot in this facility or recommend them to anyone.
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