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Businiess name:
Sobieski Inc
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Review by:
citysearch c.
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Review content:
I had originally called to say that my unit was running but not producing cold air. A technician came out and did an inspection and filled the unit with 2 pounds of coolant. My bill was over $300
Come to find out that there was a special running online for $75 inspection and coolant, but because I did not state that was what I needed and indicated that I may have a problem this was not given to me.
How was I to know that this was what I needed in advance. Poor advisement by the technician, and I felt severely over charged.
RESPONSE FROM Sobieski Services, Inc.:
Thank you for providing feedback on your experience with Sobieski Services. We apologize for any confusion as to why your particular service call was billed as it was. The tune-up specials that we run throughout the year are geared towards preventative maintenance calls that are scheduled out in advance in order to maximize the efficiency of our technicians, and thus pass on the savings to our customers. However, we do understand how this could be confusing in your particular situation. A representative from Sobieski will be contacting you directly to further clarify any misunderstandings in price or services received. We strive to uphold competitive & fair pricing, cutting-edge training and tools for our technicians, and to give our customers discounts whenever possible. Thank you again for taking the time to leave your comments. We hope we can continue to be of service to you for years to come.
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