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Businiess name:
HendrixAir LLC
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Review by:
citysearch c.
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Review content:
Signed up for the $129 Comfort club. Tech came on 8-20-15. I point out a water overflow issue and suggested maybe the drain was plugged up. Tech couldn't find the external outlet, but said the problem was a cracked drip pan. Would order and install in about a week.
9--1-15 a different tech shows and offers me one of the 3 plans ranging from about $650 to $1250 and said the repair would be close to$550. WHAT! Why wasn't this explained to me??? I said no way; I’d check with the A/C guys first. The Tech said “Fine, the Boss would probably give you a call”.
I never heard back from Hendrix’s. Later, I called the A/C guys who came over - they said it wasn't a cracked pan and it didn't look like the front panel was ever removed to check. Turns out that the drain line WAS plugged. They took care of it for a regular $90.00 service call. YIKES. I'll use my other service check in the spring of 2016 which I’ve already paid for, but no more "shady Hendrix Air for me.
BB Sea Palms
RESPONSE FROM HendrixAir:
Mr. Bush we realize we made a mistake and hope to provide you with much better service the next time around!!
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