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Businiess name:
Specialty Heating & Cooling, LLC
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Review by:
citysearch c.
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Review content:
Strengths: everyone I have dealt with has been incredibly nice, professional and very responsive to questions.
Deficits: Unfortunately, I was the recipient of a few challenges with installation. I am hopeful with training this will improve. Unit was installed, within 10 days the unit died. It was due to wiring problems. I was told something came loose, but overheard the tech tell others that "the wiring was all screwed up." Fast forward another week, there was a water leak. Unfortunately, when they came out to repair and do the duct cleaning, they forgot to plug the pump back in. What I learned: don't have anything that could get wet and damaged within 20 ft of unit. If you call, they respond rather quickly. There is an electric plug on the unit and there should be something plugged in.
RESPONSE FROM Specialty Heating & Cooling Inc.:
Becki - Thank you for your time to review our company. It is unfortunate you did not have a 5-star experience with us. We take reviews very seriously and have looked further into your situation and have addressed the learning opportunities with our employees and electrical sub-contractor. There are no excuses and we stand behind our work 100%, and always want to have a completely satisfied customer. If there is anything we can do in the future to earn your business we would love the opportunity.
Sincerely,
Management at Specialty Heating & Cooling
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