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Businiess name:
Helping Hands Vet Surgical
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Review by:
Guest
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Review content:
I had used this clinic for a foster dog many years ago and did not have any issues, when they were located at Cary St. However, they moved and have clearly expanded their operation, with many people in the front waiting area. They treat people as in an assembly line, and rush to get your animal back and paperwork filled out. Charge is up front, and in the case of animal death, customer is responsible for pick up or paying for cremation service. You will not get your money back in the case of death. They have all sorts of liability forms you fill out. Desk staff lied to me several times when I told her I did not want to pick up the body, if that were to occur, telling me that they no longer wanted to do the procedure on my animal and that she needed to talk to her supervisor about it. Then she came back with no supervisor but with my pet instead, saying her supervisor wasn't there but that she, all of 25 years old, was the “office manager” and had the authority to send me packing. I asked to see whoever she talked to, but she refused this request, saying her practice manager would be in at 12. However, on my way home now, not work, I received a voicemail from another young lady less than a hour later who said her name was Jackie and that she was in the office. Before I left, I said I could not take the pet home right away, she said they would "call animal control." I obviously took my animal home but not without telling her that she was rude for saying that. Given the distance that I drove, I was going to be several hours late to work. It was an incredibly disappointing and upsetting experience.
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