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Businiess name:
Van Horn Kia of Sheboygan
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Review by:
citysearch c.
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Review content:
I entered into an oral agreement with a sales person to hold a vehicle for me to come look at. It was requested that I send a deposit check, which I did. The vehicle is a rare one that is hard to find and I was willing to drive 6 hours to the location of the dealership. After a week of not hearing my check arrived, and knowing it should have, I finally talked to a manager. The salesman who I had been dealing with sold the vehicle out from underneath me, or let someone else do it, and never had the courage to call and tell me. When I spoke to the manager, he knew about it being sold as he approved it I later found out, but he played dumb on the phone. Very poor service and I would recommend not spending your hard earned money here. Shady business practices.
RESPONSE FROM Van Horn Hyundai:
Sorry for the poor customer service you felt, but I would need to change the statement of “shady business practice” to the opposite statement of “good business practice”. It would appear that the explanation of what it takes to “hold a vehicle” was not passed on correctly which should make for a good training lesson. The state of Wisconsin only allows a dealership to hold a used car if in fact a purchase contract and a copy of the used vehicle disclosure label have been presented to the person interested in making the purchase. To facilitate this we use a program called DocuSign. This allows the person buying the car the opportunity to view the actual purchase contract and also view the material history of the vehicle on the disclosure label. Once these are both signed we can then take a deposit and follow the instruction of the actual meeting time. Again we’re sorry for you not being able to do business with us this time, but I hope this explanation will make things go better if and when the opportunity comes up again.
Mike Tasche
General Manager
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