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Businiess name:
Van Horn Kia of Sheboygan
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Review by:
citysearch c.
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Review content:
Frustrated customer who was told that the service dept fixed the problem. As I drove off the lot I immediately noticed the "repair" did not fix the issue . Returned back to the service dept and once again had the mechanic ride along to verify the problem. After the 2nd repair supposedly corrected the problem, drove off the lot to once again find it had not been corrected. Why tell the customer it is fixed when it isn't . Unfortunately this is the second time I have run into this situation with them.
RESPONSE FROM Van Horn Hyundai:
Thank you for taking the time to tell us about your service experience at Van Horn Hyundai Mazda.
While reviewing our survey, we noticed that you did not have a good experience with your repairs. I would like to assure you that Van Horn Hyundai Mazda Is committed to its customers and their vehicle concerns
We would like the opportunity to address your concerns. Please feel free to reach out to me. My phone number is 920-457-3608.
We truly appreciate you sharing your thoughts with us.
Sincerely,
JAY KOHLS
Service Manger
Van Horn Mazda
920-457-3608
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