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Businiess name:
Gatlinburg Falls Resort
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Review by:
Guest
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Review content:
We paid $375 per night for a luxury cabin but got a cabin with no heat or A/C for the full seven days. They never got it fixed so we have spent our entire holiday vacation with no climate control. It was hot and stuffy in the daytime and freezing at night. The first two nights the master bedroom fireplace didn't work so it was freezing in there as well as the upstairs bedroom which had no fireplace. It took them three days to fix the master bedroom fireplace. We called at 8PM the first night to report the Heat and fireplace not working and they said someone would be out in 2-4 hours. No one came out. Their idea of compensation was to refund $400 and offer us a 20% discount on a future visit. I assured them there would be no future visit!
The hot water heater doesn't hold enough hot water to fill even one of the Jacuzzi tubs above the jets with warm water so they are useless. The chemicals in the hot tub were off and I don't believe it was drained and cleaned before we got here. The back door is hung backwards so the hinges are to the outside and anyone who wants to get into the cabin just needs to knock out the pins and take the door off the hinges. There were no oven mittens or pot holders so we had to use towels. The banister in the game room loft was broken so that if anyone leans against it they will fall to the living room floor below. This was overall a horrible experience and management is unresponsive once they get your money. We will never do business with this group again and I will make sure that everyone I can reach knows about our experience here.
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