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Businiess name:
Kenny's Auto Accessories & Collision Center
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Review by:
citysearch c.
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Review content:
I had a rear view emblem camera installed on a 2013 F150. Kenny's claim that they only use OEM (original equipment manufacturer) parts. This is because my truck was taken to them by my local ford dealer who I bought the truck from to have this installed, and if something went wrong while under warranty it needed to be the original, not aftermarket.\r
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I have a coworker that had a factory installed rearview camera system that I had seen and was impressed with - this is why I wanted this installed on mine.\r
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When I got the truck back, the field of view of the back up camera was completely different then ""factory installed"" cameras. With very little effort, and research on my part on the internet, I was able to find that they use the OEM emblem, but the camera is not OEM - It is not the same quality, specifications, not the same field of view, and does not have the same guide markings. \r
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I also was able to show Kenny's the image difference with a picture I took of both the rear view camera on a Ford lot, and the image advertised on the Ford website for the rear view camera on a 2013 F150.\r
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Kenny's still stated that it was OEM. He tried to show me the box that it came in as proof - it was just a white box - no evidence of being an OEM camera.\r
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After picking up my truck and having Kenny's installer and manager say that there was nothing wrong with the field of view, I went to a large Ford dealer very close to Kenny's to look at what the 'on the lot' truck camera images were like. The general manager was happy to have me look at his 2013 truck that had a factory installed emblem camera and agreed with how terrible the camera I received was. He told me they had to quit using Kenny's because when they had a problem after Kenny's had done the work, Kenny's would not fix it correctly.\r
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Stay away from this company - not upfront on parts they use, and plays dumb when they are called on a problem with what they have installed. How hard is it for them to go look at what a factory installed camera's image is? I should not have had to do this for them. They said they had installed 7 the week they installed mine - all apparently bad, but the other owners must not have known they were not getting OEM image quality.\r
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They had no answer to why the camera they installed was not like OEM and this has left me to deal with this problem with my local dealer.\r
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