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Businiess name:
Bekins Transfer & Storage Bekins Agent
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Review by:
citysearch c.
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Review content:
Giving 1 star is even painful. Wow, we had such an incredibly bad experience with Bekins! People need to beware similar to the last reviewer. We had the same experience as he did with mis-quoting...showed up without the right boxes to pack TV & mirrors & then of course charged us more for those. Truck they sent wasn't nearly big enough so had to send another the next day which backed up to our settlement on the house, how very inconvenient. Even though it was evident the first minute the truck pulled up that it wasn't going to fit our stuff. And did I mention the customer service woman was severely rude every time we spoke?! Just like in previous reviewer's case our items were then handled SO poorly. Just about every piece of wood furniture was at minimum scratched, some broken. Boxes were crushed, dishes, glasses broken. To top it all off our stuff was in their storage for 6 weeks and items were STOLEN. Very high value items. All in all though the owner, Craig Schloer, has handled the claim incredibly badly. They said they gave us all this ""insurance"" and come to find out (after we went through the trouble of filing the claim) the so called insurance doesn't include theft of items while in storage. How convenient. He even wouldn't as a sign of good faith refund any portion of the over $5,000 that we paid him. And never apologized for a thing...go figure. RUN to any other moving & storage vendor.
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