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Businiess name:
Doug's Lawn Service
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Review by:
Joseph F.
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Review content:
3 days after he mowed, half my lawn was brown and you could see that it had been mowed down to the dirt. Other areas you could see were completely uneven and there were tire marks all over my lawn. The driveway had been edged but not one weed in my beds had been touched, yet left a bill for “Lawn maintains\Weed Control.” Very upset I called Doug to ask “Sir, I’d like to know what happened to my lawn last week?” Doug quickly stated that he had never had to raise his mower deck that high and that my lawn had “humps.” This told me he knew what he had done. I then asked about the tire marks “I have tires on my mower!” Doug abruptly brought the call to an end. “I’m currently under a truck repairing it and don’t have time for this. If you don’t want to pay for this then don’t.” I stated ok, but believe he had already hung up. Then surprisingly two minutes later Doug sent me a text message stating, “If you want something for free, all you have to do is ask.” I did not respond back.11 days later, thinking I would just be done with this, and that my lawn would in time grow back, my front lawn's still very brown, with the tire marks still, as well as other grass that wasn’t ruined, growing like usual. This area has no “humps”and shows his mower gouges. my back lawn show multiple brown areas, but also areas that are still just dirt. After 11 days of watering and no change, I then felt I needed to respond. I let him know that I would be taking him to small claims court to pay for the re-sodding in the destroyed areas. Doug’s response, in a customer service aspect, is even more appalling. He replies “You can do whatever you feel like..You’re not the first uneducated person I have dealt with..and to prove that cutting the grass caused that then you’ll be a f'ing genius. Have fun..you don’t seem to understand that that’s a problem with whatever fertilizer or whatever you been using…cutting grass does not cause that.” When asked, “Why would I talk to you on the phone, nervous about hiring you, and then burn my own lawn?”No reply
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