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Businiess name:
Van Chevrolet Buick GMC
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Review by:
citysearch c.
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Review content:
A friend and fellow car enthusiast recently bought a car at Van Chevrolet. When she first got it she brought it to us to look at. The first thing we noticed was that the engine was covered in dust, as if it had never beed touched...so obviously they did not check the oil, filter, and other fluids. She said she got a great warrenty, and a 3-day return policy. Well 3-days later, the car borke down. Apperently they did not perform the 130 point inspection, and they admitted it. The fluid in the radiator was green instead of red (Dextron) so the radiator overheated and stranded her. At this point she knew this was not the vehicle for her so she returned it (under their 3-day) guarantee. Thinking this horrible experience was behind her, she started shopping for a vehicle again only to discover that they did not file the paperwork and told her she had to keep the car now. Upon her arrival to the dealership on day-6 she noticed that the car was completely detailed as they tried to cover thier tracks. At this point she talked to the sales manager about thier promises, but he only laughed at her and told her to ""deal with it"". So she is now filing a formal complaint with the Better Business Bereau, and Federal Trade Commission, and has retained a lawyer for a civil claim. It's sad that such a large dealership would resort to such tactics and treat thier customers so poorly. I for one would never recommend them, nor would I give them any business.
Cons: Sales manager lies.
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