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Businiess name:
Tom's Camperland
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Review by:
citysearch c.
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Review content:
We are more than pleased with this firm. Early this year, we purchased a Lance Travel trailer from Toms... We found the staff more than professional, low key, non pressure, and helpful. \r
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We were trading in our old trailer, and on the way to seal the deal with Toms, we were broadsided by an inattentive driver. The trailer sustained some damage, but Toms recommended a place to take it, and even went ahead with the deal while our old trailer was being repaired. This enabled us to make a planned trip vs. waiting for the repair to be completed.\r
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While on another trip this summer, we were far from Toms, and our air conditioning went out for no apparent reason. Toms walked us through all the usual fixes for the problem over the phone, and finally recommended a place near where we were in Colorado. We ended up taking it to a different place, but it was easily fixed. Back home, we called Toms, and they took an email cc of our receipt, and are mailing us a refund for our issue in Colorado. They are going to handle all the dealings with the Lance Company for us, but are not having us wait... the check's in the mail. \r
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The service the folks at Toms have showed, is really wonderful in this age of profit only motivation in some firms. We highly recommend Toms Camperland of Phoenix for RV purchases and service.
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