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Businiess name:  Hyatt House Charlotte Airport
Review by:  citysearch c.
Review content: 
I stayed at the hotel for three weeks while in NC for business. \r On my checkout day, I went to the parking lot and unlocked my vehicle with my remote keychain, and upon opening the driver side door, I immediately noticed the vehicle had been gone through. The glove box was opened, and items from the center console were scattered on the driver and passenger seats. As I turned to shut the door, I then noticed items in the bed. They were a briefcase and laptop bag, which did not belong to me.\r I went back in to the hotel, straight to the front desk, reported the break in and asked the man running the front desk to call the police.\r The staff person at the desk replied that there was no point in calling the police right away. He explained that break ins happen a lot here, and the police can?t (or won?t) come, until later in the morning.\r During this conversation, the security guard came over and said before her shift started, around 9pm the night before, she noticed the truck had been broken into. She had in her possessions items from the truck including the frequent player cards. She explained she found them in the parking lot. This indicated to me that a bag of change I had stored in my center console, which is also where I had stored my player cards had been stolen.\r \r From first glance, the truck showed no indication of entry. The driver side lock was damaged, but not immediately noticeable. Additionally, my truck sits pretty high, and I find it suspicious she was able to see in, and take note of the items askew, just on her way in for her shift.\r If she had noticed these items the night before, I inquired why I had not been contacted, as my name is plainly visible on the cards. She then explained that she did inquire with a lady at the front desk , but there was no record of my name as a guest. I also found this hard to believe, because not only did I have a reservation, my name was included on the shuttle service list, used everyday for the last three weeks.\r

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