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Businiess name:
Moss Chiropractic
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Review by:
citysearch c.
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Review content:
Warning scam, beware of charges!! I came in for their new patient special for $59 that included “Chiropractic exam/ treatment and 1 hour massage, 30 minute new patient consultation, spinal exam, initial adjustment, and x-rays if warranted.” I finally got someone from their billing department on the phone and my charges beyond the $59 are at least $240 and counting but she could not or oddly enough would not give me a total. \r
After my first visit the Chiropractor said I needed to come back and they would review the x-rays and findings. They never said that that would be above and beyond the $59 and I thought this was a part of the “30 minute new patient consultation and my total appointment time was under 30 minutes with a soft sales pitch on why I needed to come in regularly.” When I had left the 2nd appointment the lady at the desk said I was all taken care of and set a time for me to come back the next month. \r
A week before my next appointment I receive a bill for $20. I told the person answering the phone that I needed to get this cleared up before I came in again and she said someone would call me back from billing. I never received a call. I called a few weeks later and left another message for their billing department with no call back. I received another bill in the mail for $36 and was 60 to 90 days past due. I did not know what this bill was for and called again. This time I did get someone on the phone. \r
The billing person told me that they had change who was doing their billing due to the problems like I had experienced and she would review my account with me. From there it got very confusing. She said the 1st bill for $20 was a mistake and to disregard. She said the 2nd for $36 was for when I came back in to see the Chiropractor because any time you see the Chiropractor there will be a charge. It was listed as 90 past due because they were sending all bills out at 90 days past due. Then she told me I would see another bill for my review of findings for an added $240 but that she had not billed me for that yet. I was also told that there would be another $40 charge for the appointment I did not go to because they were not calling me back. So my $59 special I think will end up costing me $375 (59+36+240) but she could not give me a total for me to pay. I just want to be done with this craziness. \r
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