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Businiess name:
Big Air Heating & Air Conditioning Inc
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Review by:
citysearch c.
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Review content:
I just received a call from Mike the owner of the business, after leaving a negative review last night. To sum up the negative review; no response having to call back and follow-up after not getting a call for two days, a three week wait time for service and higher service fee than others. Mike was very concerned and took the time to explain that I had requested service through Home Depot and they sometimes get back logged with calls and delay getting the info to him, I can see that. Mike explained that because he is the designated service company for Home Depot, he is stuck with their pricing when service is requested through Home Depot; his prices are lower. Mike also apologized for the extended wait for service and advised this was due to the first heat wave of the season and that his response times are usually quicker. Mike explained because of his level of service he has a times a long list of customers waiting but is always sensitive and concerned for each customer. I was impressed with his response and concern and would have been happy with his call back and personal attention; however, Mike went above and beyond by offering a free tune-up service for my AC system, including any needed referent (expensive stuff). This was even after he learned I had already had my system repaired by another company. Investing his company's time and money in some one who he had already lost their business, just to, in Mike's words, "Make Things Right"; shows what type of business Big Air Systems is. My first negative impression has changed to a POSITIVE one because of the way this business responds. Big Air Systems will be my first call the next time I need service
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