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Businiess name:
PRINCESS ANN HOTEL
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Review by:
citysearch c.
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Review content:
Doing my part in helping others avoid this place!
Warning, this place does the BAIT AND SWITCH on you. We chose this place for the ""free"" shuttle to the airport, but they called 1 hour before our flight and said, ""the shuttle broke down""...so we have to pay for a taxi ourselves. No offer or apologies or anything from anyone. Make sure to call to get your own taxi cause you don't want the one they will get you. I learned this from a past experience. Another overcharge that I don't ever want to pay again.
We also chose two beds in our reservation, but when we got there, the desk person told us two beds was only a 'preference' and that we would have to pay an additional $40 per room for the extra bed that we signed up for. wth???
The rooms were soooo small and barely had any light. One room smelled horrible and the other room's a/c barely worked. Imagine giving a dilapidated hotel a nice paint job and that's what you're getting here. Key cards worked on the tenth swipe. You could hear neighbors talking and doors being slammed all the time. Oh yeah, I was sleeping in the bed and the door just opens up and then closes....I have no idea who it was. After reading the post about the burglary here, maybe I was staying in the same room and thankfully I was in the room at the time.
If you want ice, you will have to cross the street to the Chesterfeld hotel. If you want beach towels, you will have to walk across to the Chesterfield. They didn't even make any offer to get it for you. Oh yeah, the tv in the room had 12 channels I believe.
The bar downstairs charged $24 for 3 coronas and gratuity was automatically included. Bartender was friendly, but way overpriced!!!
Staff comes and go, but the ones we dealt with had terrible customer service. We couldn't wait to get the heck out of there. I hope this review helps others!
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