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Review content:
*CUSTOMERS BEWARE*\r
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I've never written a review before because I've never felt the need to, but I think this calls for attention.\r
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Recently, I took my 2003 Mini Cooper to Martin Automotive for a trunk door repair. The trunk needed both suspension rods installed and a hinge repair because my trunk door wasn't closing properly.\r
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After the repair was completed, I picked up my car and drove it home immediately, not using it for a couple of weeks because I went out of town on vacation. As of this past weekend, I drove it up to Cary, IL to visit family and I noticed my trunk door light was on, signaling that the door was not latched all the way. When we arrived, upon further inspection, we noticed the trunk door was actually ajar, not closed anymore - even though we hadn't opened it since we got it back from Martin Automotive. Naturally, we tried to close it and it didn't latch (the latch was broken as well) and you could physically see that the trunk door was completely out of alignment. We noticed the suspension rod on the passenger's side completely fell off, forcing the driver's side suspension rod to over-extend thus placing extreme amounts of weight and pressure on the hinge, snapping it off completely and falling on my fiance's head.\r
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We notified the mechanic of what happened and I had to call in and miss work because we had to try to figure out how to get back to Peoria(where I live). Finally, we received a call from Martin Automotive and they instructed us to try to tie down the trunk door so we could make it back 150 miles away. \r
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So after figuring that out, I drove my car back to Martin Automotive for them to inspect it. Shortly after, I got into contact with them and they refused to take accountability for any of it. Stating ""You don't have proof"", ""Aint our fault"" Even though they were the ones to install BOTH suspension rods, which in turn he came back with ""Well you don't have proof of that"" We blew over $600 in repairs for that trunk to fail within a day of driving it, and no accountability from Martin Automotive. When confronting them about this, I said ""This would've never happened if it was fixed right in the first place"" and the mechanic felt cornered and rudely hung up on me. This was not only an issue of insufficient repair, it also reflects upon Martin's integrity, quality assurance, respect, responsibility, trust, and SAFETY.\r
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I have never felt so ripped off in my entire life. Never have I had such a terrible experience in my entire life when dealing with mechanics, businesses, customer service, ect. Never have I felt so taken advantage of, betrayed, mistreated, and scammed. \r
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All I can say is you've been warned. I was fooled by them and that takes a lot for me to admit considering my pride. They seemed so approachable, so friendly, genuine, and helpful. But I guess so are all good con-artists. \r
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Hopefully I can get some sort of compensation, if not I have to contact my attorney, I already contacted the Better Business Bureau. As a full-time ""poor college student"" and full-time hospital worker, I really don't have the time, money, or patience for these games.
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