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Businiess name:
John Hinderer Honda
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Review by:
citysearch c.
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Review content:
BUYER BEWARE. BEWARE THESE PEOPLE WILL LIE TO YOU, PROMISE THINGS THEY DO NOT DELIVER AND WILL NOT HONOR A SINGLE THING THEY TELL YOU.\r
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I WILL NOT PURCHASE ANOTHER CAR FROM THEM NOR WILL I GO BACK THERE FOR SERVICE ON MY CAR.\r
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This was our third car purchase from them. WE HAVE HAD NOTHING BUT PROBLEMS WITH THEM SINCE, maybe because this one was a used car and not a new one??. First they said that they couldn't give me a loan for the car because of my credit - I took the car to our bank to find out that I couldn't get a loan for the car because they were ASKING MORE FOR IT THAN WHAT IT WAS WORTH and there was NOTHING WRONG WITH OUR CREDIT. When I came back from the bank and gave them THAT information they were more willing to negotiate a better price until I got in the office to sign the loan documents. The loan agent kept trying to add items into the loan that I didn't want. When I got upset and left, the owner, Mr. Hinderer, came out to our car and asked me to come back into his office and he would have the loan office finish the loan with the agreed to terms and he would throw in ""free tires for life"" (BIG MISTATE - I SHOULD HAVE DROVE OFF AS FAST AS I COULD). \r
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Since then, I took the car in for things that should be fixed under the certified car warranty and was always told that the items were not covered. I also took the car in for service everytime it needed service. WELL TODAY when I took the car in for my ""free tires for life"" I was told I didn't have the tires rotate two of the times it was brought in so I am no longer in their ""free tires for life"" program. OH, BY THE WAY, I WAITED TWO HOURS FOR THEM TO DECIDE THEY WERE NOT GOING TO REPLACE MY TIRES AND THEN WAITED OVER 35 MINUTES FOR THEM TO COME PICK ME UP SO I COULD GET MY CAR BACK. I ALSO MAKE THE APPOINTMENT TWO WEEKS IN ADVANCE - SO WHY DID THEY HAD ME DRIVE OVER 1 HOUR TO THEIR STORE TO BE TOLD THEY WERE NOT GOING TO HONOR THEIR PROMISE. \r
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I feel they should have been doing what services were required when I brought the car in or at least telling me it needed to be done. I also feel\r
Mr. Hinderer or anyone else should have disclose to me that I had to have the tires rotated after every 5000 miles OR IS IT 6000 MILES - because I was given a different amount today - ONE BY THE OWNER AND THE OTHER AMOUNT BY THE SERVICE MANAGER. I was also shown a form that I was attached to the ""free tires for life"" form that signed. THIS FORM WAS NEVER GIVEN TO ME - I WAS NEVER INFORMED THAT I NEEDED TO HAVE THE TIRES ROTATES EVERY 6000 MILES.\r
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